Support

Questions, bugs, anything at all:

[email protected]

Reporting a bug

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Frequently asked

I deleted the app / switched phones and lost my progress. Can I get it back?

No, and we want to be upfront about why: Shokunin doesn't have an account system or a server. Your save is a single file that lives only on your device, never backed up anywhere else — see the Privacy Policy for the full explanation. There's no way for us to restore something we never had a copy of.

Does progress sync between my iPhone and iPad?

No. Each device keeps its own separate save.

Is there a way to buy anything in the app?

Yes, though nothing is locked behind it. You can buy extra cups of sake, and you can pay to unlock a knife earlier than the rank that would have given it to you. Every one of those knives is granted free on reaching its rank, and the sake allowance refills itself every day for nothing — buying only makes things arrive sooner. Blades you have bought can be brought back with Restore in the store; sake is used up when you drink it, so it cannot be restored. This is separate from stocking the market before a shift, below — that's spent with yen you earn in-game, not real money.

What am I actually supposed to cut?

Whatever the customer's ticket asks for — shown in the HUD as ingredient icons with quantities, not words. Cutting something the ticket didn't ask for isn't free: it costs points and breaks your combo, though it never costs a life. Letting an ingredient you don't need fly past and fall off-screen is correct play, not a wasted opportunity — most of what's in the air belongs to somebody else's order.

My run ended with "SOLD OUT" instead of "SERVICE OVER." Did I fail?

No — that's a win. Stock for the shift is bought with yen before service starts, and cutting a ticket item spends one unit of it. When nothing left in the pantry can make anything on the menu, the day ends because you ran the counter dry, not because you ran out of chances. SERVICE OVER means too many missed orders; SOLD OUT means you had a good day.

My swipe isn't scoring the way I expect.

Three things the arcade actually checks: how straight your swipe path was, how steady its heading stayed through the motion, and how consistent your speed was. A fast flick is the correct input, not a penalty — there's no minimum stroke length. What actually makes a swipe count is whether it physically crosses an ingredient's flight path; if nothing seems to register, the swipe is likely missing the target rather than being too short.

What does a knife's "forgiveness" actually do?

It widens how much variation in your stroke still counts as a good cut — a sharper, more forgiving knife makes near-misses count for more. It doesn't raise your maximum possible score; a perfect cut scores the same on any knife.